Terms of Service

1. Acceptance of Terms

These Terms of Service (the Terms) govern your access to and use of the Cynvix AI website and the services we provide. By accessing our website, contacting us, or engaging us for any service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services We Provide

Cynvix AI provides AI consultation and automation services. Depending on the engagement, these may include AI automation workflows, AI audits, chatbots and voice agents, lead generation and qualification systems, customer support agents, AI training, and related consulting and implementation work.

The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate written proposal, statement of work, or agreement. Where that document conflicts with these Terms, the terms of that document control for that engagement.

3. Client Responsibilities

To deliver our services effectively, we rely on your cooperation. By engaging us, you agree to:

• Provide accurate, complete, and timely information, access, and materials that we reasonably need to perform the work.
• Ensure you have the right to share any data, accounts, or systems you give us access to, and that doing so does not violate any third party agreement or applicable law.
• Review deliverables and provide feedback within the timeframes we agree on, so the project can stay on schedule.
• Maintain your own backups and take reasonable steps to secure your accounts, credentials, and systems.

4. Payment Terms

Fees, payment schedules, and any deposits are defined in the applicable proposal or agreement for your engagement. Unless stated otherwise, invoices are due within the period noted on the invoice.

Late or unpaid invoices may result in paused or suspended work until the balance is settled. Unless expressly agreed in writing, fees already paid are non refundable, and you remain responsible for work completed up to the point of any cancellation.

5. Intellectual Property

Upon full payment for an engagement, you own the final custom deliverables we create specifically for you, except for any pre existing tools, templates, frameworks, code libraries, or know how that we owned or developed before or independently of the engagement.

We retain ownership of our underlying methods, reusable components, and general knowledge, and we may continue to use and reuse them across other clients and projects. Unless we agree otherwise in writing, we may reference the general nature of the work we did for you in our portfolio and marketing, without disclosing your confidential information.

6. Third Party Services

Our solutions often integrate third party platforms, APIs, and tools (for example, automation platforms, AI model providers, messaging services, and hosting providers). Your use of those services is subject to their own terms and pricing, and we are not responsible for their availability, performance, changes, or acts and omissions.

7. Limitation of Liability

Our services and this website are provided on an as is and as available basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. AI systems can produce inaccurate or unexpected output, and we do not warrant that any solution will be uninterrupted, error free, or fit for a particular purpose unless we have expressly agreed so in writing.

To the maximum extent permitted by law, Cynvix AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to our services or your use of this website. Where liability cannot be excluded, our total aggregate liability for any engagement is limited to the fees you paid us for that engagement.

8. Confidentiality

Each party agrees to protect the other party's confidential information and to use it only as needed to perform or receive the services. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known without a duty of confidence, or is required to be disclosed by law.

9. Termination

Either party may terminate an engagement as described in the applicable agreement, or with reasonable written notice if no specific term is stated. We may also suspend or terminate access to our website or services if you breach these Terms or use them in a way that is unlawful or harmful.

On termination, you agree to pay for all work performed and expenses incurred up to the termination date. Sections of these Terms that by their nature should survive termination (including intellectual property, confidentiality, and limitation of liability) will continue to apply.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction stated in your engagement agreement, without regard to its conflict of law principles. Any dispute that cannot be resolved informally will be handled in the courts or forum specified in that agreement.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will revise the Last updated date above. Your continued use of our website or services after any change means you accept the updated Terms.

12. Contact Us

If you have any questions about these Terms, please reach out through the contact page on this website and we will be glad to help.